This policy ensures food safety, quality, and customer satisfaction while reflecting our cultural and culinary values. 1. Food Quality & Freshness - All dishes are prepared fresh daily using high-quality, locally sourced ingredients. - We use authentic Indian spices and traditional cooking methods to preserve cultural integrity and flavor. - No artificial preservatives or flavor enhancers are used in our recipes. 2. Hygiene & Food Safety - Our kitchen adheres to strict hygiene standards in compliance with UK Food Standards Agency (FSA) regulations. - Staff are trained in food safety, hygiene, and allergen awareness. - All food handlers wear appropriate protective gear and undergo regular health checks. 3. Packaging & Delivery - Food is packed in eco-friendly, tamper-evident containers to maintain temperature and prevent contamination. - Delivery bags are insulated to ensure hot food stays hot and cold items stay fresh. - Orders are double-checked before dispatch to ensure accuracy and quality. 4. Allergen & Dietary Information - We clearly label all menu items with allergen information (e.g., nuts, dairy, gluten). - Vegetarian, vegan, and gluten-free options are available and prepared separately to avoid cross-contamination. - Customers are encouraged to inform us of any allergies or dietary restrictions when placing an order. 5. Order Timings & Cancellations - Orders can be placed online or via phone during business hours. - Cancellations must be made within 10 minutes of placing the order for a full refund. - Delays due to unforeseen circumstances (e.g., traffic, weather) will be communicated promptly. 6. Customer Feedback & Complaints - We welcome all feedback to improve our service and offerings. - Complaints regarding food quality or delivery must be reported within 2 hours of receipt. - Refunds or replacements are issued at management’s discretion after investigation. 7. Sustainability Commitment - We strive to minimize food waste through efficient inventory and portion control. - Packaging is recyclable or biodegradable wherever possible. - We support local suppliers and seasonal produce to reduce our carbon footprint.